Case StudyStream Team: People - Upskilling Your Team: One Peer at a Time

Moneyhub, a leading fintech company specializing in personal finance management, recognized that their teams needed continuous upskilling to stay competitive and innovative in a rapidly evolving industry. Traditional training programs were often expensive and time-consuming, and they did not always address the specific needs and dynamics of the team. Moneyhub needed an efficient and effective approach to upskill their employees, leveraging internal resources and fostering a culture of continuous learning.

Upskilling Your Team: One Peer at a Time

The Solution

Led by Amy Lobé, UX Designer at Moneyhub, the company implemented a peer-led upskilling initiative designed to leverage the expertise and experience within the team. The approach focused on several key components:

  • Identifying Skills Gaps: Conducting an initial assessment to identify the skills gaps and training needs within the team.
  • Peer Mentoring and Coaching: Establishing a peer mentoring and coaching program where experienced team members provided guidance and training to their peers.
  • Knowledge Sharing Sessions: Organizing regular knowledge sharing sessions, including workshops, presentations, and collaborative projects, to facilitate learning and skill development.
  • Cross-Functional Learning: Encouraging cross-functional learning opportunities to broaden the skill sets of team members and promote a more versatile workforce.
  • Feedback and Iteration: Implementing a feedback mechanism to continuously improve the upskilling program based on participants' experiences and outcomes.
  • Recognition and Incentives: Recognizing and rewarding individuals who actively contributed to the upskilling initiative, reinforcing a culture of knowledge sharing and continuous improvement.

Outcomes achieved

The peer-led upskilling initiative at Moneyhub led to several significant outcomes:

  • Enhanced Skill Sets: Team members developed new skills and improved existing ones, leading to a more capable and versatile workforce.
  • Increased Collaboration: The program fostered a collaborative environment where team members were more willing to share knowledge and support each other's development.
  • Cost-Effective Training: Leveraging internal resources for training reduced the costs associated with external training programs and allowed for more tailored learning experiences.
  • Improved Employee Engagement: Participation in the upskilling initiative increased employee engagement and satisfaction, as team members felt valued and invested in their professional growth.
  • Accelerated Learning: The peer-led approach enabled faster dissemination of knowledge and skills, as learning was integrated into the daily workflow and directly applied to ongoing projects.
  • Stronger Team Dynamics: The initiative strengthened team dynamics, with improved communication and a greater sense of camaraderie among team members.

Watch the full case study

ZeroBlockers Docs

Teams, processes, practices, artifacts and more...

We're busy putting the final touches on our ZeroBlockers guide. The guide will provide a comprehensive overview to the ZeroBlockers framework, including detailed descriptions of the key processes, practices and artifacts produced by each of the five core ZeroBlockers team types.

Subscribe for updates on when the guide will be available (we're targeting the end of July.)

ZeroBlockers giude screenshot