Case StudyProduct Team: Creating Stream Teams - Empowered Teams

Skyscanner faced challenges in enhancing product development efficiency and innovation. Traditional management structures limited team autonomy, stifling creativity and agility in responding to market demands.

Empowered Teams

The Solution

Skyscanner implemented a strategy to empower teams, focusing on autonomy and responsibility. This involved several key steps:

  1. Building Trust: Establishing trust within teams to ensure smart, capable, and rational decision-making.
  2. Effective Hiring: Prioritizing the hiring process to build teams capable of independent and innovative work.
  3. Customer-Centric Focus: Aligning team goals with customer needs, ensuring that products meet and exceed market expectations.
  4. Setting Audacious Goals: Encouraging teams to set high, challenging goals to drive innovation and improvement.
  5. Aligning Goals with Autonomy: Balancing team autonomy with organizational alignment, ensuring that teams work towards common objectives without rigid management structures.

Outcomes achieved

The result was a significant improvement in product development at Skyscanner. Teams became more innovative, responsive to customer needs, and efficient in their operations. This new structure fostered a culture of continuous improvement, creativity, and a strong focus on customer satisfaction, leading to better products and a stronger market position for Skyscanner.

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